IBM Maximo - An asset management application

Improved and introduced new features, which led to a 12% increase in technician work order completion and brought 117 new customers. I transformed a frustrating user experience for a technician working on asset maintenance into a seamless and delightful Journey. This project resulted in a 16% reduction in the time it took the technician to complete the work order, significantly improving overall technician efficiency and demonstrating my ability to understand users (our technicians) better.

The challenge lay in crafting a unified platform that could support multiple development workflows—design, engineering, product management, and testing—while ensuring smooth handoffs and real-time collaboration. The client wanted something flexible yet robust enough to support early-stage startups and mature tech teams alike.

After redesign, 85% of technicians completed the ‘accept, reject, and reassign WO’ flow in under 45 seconds—down from 2 minutes. Enhancement on other flows also help the Technician to complete the report, material request, taskcompletion more efficiently.